Troubleshooting
Problem
When clicking on the 'Manual Prompt Capture' link the following error occurs:
Symptom
'Invalid Manual prompt capture state. Source Gateway is not responding'
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Lifecycle Manager","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
30 April 2025
UID
swg21642438