IBM Support

LDAP user account login errors

Troubleshooting


Problem

Errors generated by the BigFix console after reinstallation of th BigFix server application

Symptom

After re-installing the BigFix Server application, with the existing database, the LDAP/AD console user accounts could no longer log into the BigFix Console. The following error is generated;

Logon Failed
Sever error: Unexpected server error: class NoMatchingRecipient

---

Another symptom is that when setting up a new LDAP connection within the console on a reinstalled server, the following error dialog is displayed: 19NoMatchingRecipient

Resolving The Problem

Log on to the root BigFix Server machine with an account that has local administrator rights to the server and SA rights to the BFEnterprise database.

1) Open/Run the Windows CMD prompt

2) Navigate to the BES Server folder:

(e.g. >cd C:\Program Files (x86)\BigFix Enterprise\BES Server - 64 bit OS

or >cd C:\Program Files\BigFix Enterprise\BES Server - 32 bit OS)

3) Run the following command;

>besadmin.exe /rotateserversigningkey

You should see the message "The Server signing key was rotated successfully"

4) Launch the BigFix console and try logging in with one of the LDAP/AD user accounts again. Or try setting up the LDAP connection again if the error was experienced during configuring a new LDAP connection.

[{"Product":{"code":"SSBQVS","label":"IBM BigFix family"},"Business Unit":{"code":"BU008","label":"Security"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Version Independent","Edition":""}]

Document Information

Modified date:
29 September 2018

UID

swg21587799