Troubleshooting
Problem
[LDAP: error code 53 - Unwilling To Perform] error occurs when searching for users using Novell eDirectory directory configuration.
Symptom
The "LDAP: error code 53 - Unwilling To Perform" is returned as an error message to the user and the following error occurs in the p8 server error log.
2020-05-26T15:59:07.432 50C478ED ERR FNRCE0000D - DEBUG com.filenet.api.exception.EngineRuntimeException: FNRCS0026E: SECURITY_LDAP_UNSUPPORTED_OPERATION: LDAP operation 'searchPrincipals' not supported for principal 'user1'. Root cause: [LDAP: error code 53 - Unwilling To Perform] Message was: [LDAP: error code 53 - Unwilling To Perform]
at com.filenet.engine.security.SecurityProvider.handleLDAPProviderExceptions(SecurityProvider.java:3315)
at com.filenet.engine.directory.DirectoryServiceDriver.searchPrincipals(DirectoryServiceDriver.java:3297)
at com.filenet.engine.directory.DirectoryServiceDriver.searchUsers(DirectoryServiceDriver.java:1114)
at com.filenet.engine.security.SecurityProvider.findUsers(SecurityProvider.java:2237)
at com.filenet.engine.retrieve.SecurityPrincipalRetriever.searchPrincipals(SecurityPrincipalRetriever.java:199)
at com.filenet.engine.retrieve.SecurityPrincipalRetriever.findUsers(SecurityPrincipalRetriever.java:1213)
at com.filenet.engine.retrieve.SecurityPrincipalRetriever.executeSearch(SecurityPrincipalRetriever.java:1129)
at com.filenet.engine.jca.impl.RequestBrokerImpl.executeSearch(RequestBrokerImpl.java:1081)
at com.filenet.engine.jca.impl.RequestBrokerImpl.executeSearch(RequestBrokerImpl.java:998)
at com.filenet.engine.ejb.EngineCoreBean._executeSearch(EngineCoreBean.java:229)
at com.filenet.engine.ejb.EngineCoreBean.executeSearch(EngineCoreBean.java:204)
at com.filenet.engine.ejb.EJSLocalStatelessEngineCore_22877cb1.executeSearch(Unknown Source)
at com.filenet.engine.ejb.EngineBean.executeSearchWithRetry(EngineBean.java:682)
at com.filenet.engine.ejb.EngineBean.executeSearch(EngineBean.java:617)
at com.filenet.apiimpl.transport.ejbstubs.EJSRemoteStatelessEngine_2e64c374.executeSearch(Unknown Source)
at com.filenet.apiimpl.transport.ejbstubs._EJSRemoteStatelessEngine_2e64c374_Tie.executeSearch__com_filenet_apiimpl_transport_SearchRequest__com_filenet_apiimpl_transport_ClientCallContext(Unknown Source)
at com.filenet.apiimpl.transport.ejbstubs._EJSRemoteStatelessEngine_2e64c374_Tie._invoke(Unknown Source)
at com.ibm.CORBA.iiop.ServerDelegate.dispatchInvokeHandler(ServerDelegate.java:638)
at com.ibm.CORBA.iiop.ServerDelegate.dispatch(ServerDelegate.java:508)
at com.ibm.rmi.iiop.ORB.process(ORB.java:613)
at com.ibm.CORBA.iiop.ORB.process(ORB.java:1584)
at com.ibm.rmi.iiop.Connection.doRequestWork(Connection.java:3190)
at com.ibm.rmi.iiop.Connection.doWork(Connection.java:3051)
at com.ibm.rmi.iiop.WorkUnitImpl.doWork(WorkUnitImpl.java:64)
at com.ibm.ws.giop.threadpool.WorkQueueElement.dispatch(WorkQueueElement.java:174)
at com.ibm.ws.giop.filter.GiopFilterChain.processMessage(GiopFilterChain.java:203)
at com.ibm.ws.giop.threadpool.PooledThread.handleRequest(PooledThread.java:81)
at com.ibm.ws.giop.threadpool.PooledThread.run(PooledThread.java:102)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)
Caused by: javax.naming.OperationNotSupportedException: [LDAP: error code 53 - Unwilling To Perform]; remaining name 'o=filenet'
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3220)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3093)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2900)
at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1858)
at com.sun.jndi.ldap.LdapCtx.c_search(LdapCtx.java:1781)
at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(ComponentDirContext.java:404)
at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:370)
at org.apache.aries.jndi.DelegateContext.search(DelegateContext.java:360)
at javax.naming.directory.InitialDirContext.search(InitialDirContext.java:287)
at com.filenet.engine.directory.novell.EDirectoryProvider.execSearch(EDirectoryProvider.java:3018)
at com.filenet.engine.directory.novell.EDirectoryProvider.searchPrincipals(EDirectoryProvider.java:2114)
at com.filenet.engine.directory.novell.EDirectoryProvider._searchPrincipals(EDirectoryProvider.java:1965)
at com.filenet.engine.directory.novell.EDirectoryProvider.searchUsers(EDirectoryProvider.java:452)
at com.filenet.engine.directory.DirectoryServiceDriver.sspSearchUsers(DirectoryServiceDriver.java:1959)
at com.filenet.engine.directory.DirectoryServiceDriver.searchPrincipals(DirectoryServiceDriver.java:3247)
... 27 more
at com.filenet.engine.security.SecurityProvider.handleLDAPProviderExceptions(SecurityProvider.java:3315)
at com.filenet.engine.directory.DirectoryServiceDriver.searchPrincipals(DirectoryServiceDriver.java:3297)
at com.filenet.engine.directory.DirectoryServiceDriver.searchUsers(DirectoryServiceDriver.java:1114)
at com.filenet.engine.security.SecurityProvider.findUsers(SecurityProvider.java:2237)
at com.filenet.engine.retrieve.SecurityPrincipalRetriever.searchPrincipals(SecurityPrincipalRetriever.java:199)
at com.filenet.engine.retrieve.SecurityPrincipalRetriever.findUsers(SecurityPrincipalRetriever.java:1213)
at com.filenet.engine.retrieve.SecurityPrincipalRetriever.executeSearch(SecurityPrincipalRetriever.java:1129)
at com.filenet.engine.jca.impl.RequestBrokerImpl.executeSearch(RequestBrokerImpl.java:1081)
at com.filenet.engine.jca.impl.RequestBrokerImpl.executeSearch(RequestBrokerImpl.java:998)
at com.filenet.engine.ejb.EngineCoreBean._executeSearch(EngineCoreBean.java:229)
at com.filenet.engine.ejb.EngineCoreBean.executeSearch(EngineCoreBean.java:204)
at com.filenet.engine.ejb.EJSLocalStatelessEngineCore_22877cb1.executeSearch(Unknown Source)
at com.filenet.engine.ejb.EngineBean.executeSearchWithRetry(EngineBean.java:682)
at com.filenet.engine.ejb.EngineBean.executeSearch(EngineBean.java:617)
at com.filenet.apiimpl.transport.ejbstubs.EJSRemoteStatelessEngine_2e64c374.executeSearch(Unknown Source)
at com.filenet.apiimpl.transport.ejbstubs._EJSRemoteStatelessEngine_2e64c374_Tie.executeSearch__com_filenet_apiimpl_transport_SearchRequest__com_filenet_apiimpl_transport_ClientCallContext(Unknown Source)
at com.filenet.apiimpl.transport.ejbstubs._EJSRemoteStatelessEngine_2e64c374_Tie._invoke(Unknown Source)
at com.ibm.CORBA.iiop.ServerDelegate.dispatchInvokeHandler(ServerDelegate.java:638)
at com.ibm.CORBA.iiop.ServerDelegate.dispatch(ServerDelegate.java:508)
at com.ibm.rmi.iiop.ORB.process(ORB.java:613)
at com.ibm.CORBA.iiop.ORB.process(ORB.java:1584)
at com.ibm.rmi.iiop.Connection.doRequestWork(Connection.java:3190)
at com.ibm.rmi.iiop.Connection.doWork(Connection.java:3051)
at com.ibm.rmi.iiop.WorkUnitImpl.doWork(WorkUnitImpl.java:64)
at com.ibm.ws.giop.threadpool.WorkQueueElement.dispatch(WorkQueueElement.java:174)
at com.ibm.ws.giop.filter.GiopFilterChain.processMessage(GiopFilterChain.java:203)
at com.ibm.ws.giop.threadpool.PooledThread.handleRequest(PooledThread.java:81)
at com.ibm.ws.giop.threadpool.PooledThread.run(PooledThread.java:102)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)
Caused by: javax.naming.OperationNotSupportedException: [LDAP: error code 53 - Unwilling To Perform]; remaining name 'o=filenet'
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3220)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3093)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2900)
at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1858)
at com.sun.jndi.ldap.LdapCtx.c_search(LdapCtx.java:1781)
at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(ComponentDirContext.java:404)
at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:370)
at org.apache.aries.jndi.DelegateContext.search(DelegateContext.java:360)
at javax.naming.directory.InitialDirContext.search(InitialDirContext.java:287)
at com.filenet.engine.directory.novell.EDirectoryProvider.execSearch(EDirectoryProvider.java:3018)
at com.filenet.engine.directory.novell.EDirectoryProvider.searchPrincipals(EDirectoryProvider.java:2114)
at com.filenet.engine.directory.novell.EDirectoryProvider._searchPrincipals(EDirectoryProvider.java:1965)
at com.filenet.engine.directory.novell.EDirectoryProvider.searchUsers(EDirectoryProvider.java:452)
at com.filenet.engine.directory.DirectoryServiceDriver.sspSearchUsers(DirectoryServiceDriver.java:1959)
at com.filenet.engine.directory.DirectoryServiceDriver.searchPrincipals(DirectoryServiceDriver.java:3247)
... 27 more
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"ARM Category":[{"code":"a8m0z0000004D1uAAE","label":"LDAP"}],"ARM Case Number":"TS003728194","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
28 April 2025
UID
ibm16252037