Troubleshooting
Problem
When setting up an LDAP Namespace with non-anonymous Bind Credentials errors are returned when testing or starting the service.
Symptom
When testing the LDAP Namespace and you get the following errors:
1. [ ERROR ] CAM-AAA-0146 The namespace 'NAMESPACE_ID' is not available.
CAM-AAA-0064 The function 'CAM_AAA_Configure2' failed.
The user cannot access the application at this time.
CAM-AAA-0056 Unable to authenticate.
CAM-AAA-0064 The function 'LDAPHandlePool::CreateHandle()' failed.
CAM-AAA-0026 The function call to 'ldap_simple_bind_s' failed with error code: '34'
Invalid DN syntax
1. [ ERROR ] CAM-AAA-0146 The namespace 'NAMESPACE_ID' is not available.
CAM-AAA-0064 The function 'CAM_AAA_Configure2' failed.
The user cannot access the application at this time.
CAM-AAA-0056 Unable to authenticate.
CAM-AAA-0064 The function 'LDAPHandlePool::CreateHandle()' failed.
CAM-AAA-0026 The function call to 'ldap_simple_bind_s' failed with error code: '34'
Invalid DN syntax
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.1;10.2.1.1;10.2.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
30 April 2025
UID
swg21440551