Troubleshooting
Problem
For Rational Performance Tester, Rational Functional Tester, Rational Test Workbench, Rational Service Tester for SOA Quality, Rational Test Virtualization Server, Rational Performance Test Server, and Rational Test Workbench Mobile Test Edition, when you open the launchpad.sh and launchpad.app from the terminal on the Linux and Mac platform, the launchpad does not open.
Cause
The problem is caused by Mozilla Firefox version 43 or later.
Resolving The Problem
- To open the launchpad.sh on the Linux platform, run the sudo ./imLauncherLinux.sh that is located in the same folder as a launchpad.sh.
- To open the launchpad.app on the Mac platform, run the sudo *./*imLaunchMac.sh that is located in the same folder as a launchpad.app.
Alternatively, you can install Mozilla Firefox version 42 or earlier on the computer.
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Document Information
Modified date:
16 December 2020
UID
swg21978468