IBM Support

Launching Rhapsody results in crash

Troubleshooting


Problem

Attempts to launch IBM Rational Rhapsody result in the error "Rhapsody has encountered a problem and needs to close."

Symptom

You will see the error message below shortly after the tool GUI being opened.

Rhapsody Error Report

Rhapsody has encountered a problem and needs to close.
Please use "Send Error Report" to notify Technical Support and
then "Close".

image


You can also see dump information created under [RhapsodyInstallRootDir]\Share\RER\ folder.

The first couple of lines in ERRORLOG.TXT are looked like below:

<--------------------Start From Here--------------------

rhapsody.exe caused an Access Violation (0xc0000005)


in module RP_UTIL_DLL.dll at 001b:02553eb5.

Error occurred at dd/mm/yyyy hh:min:ss.
Model:
OMROOT: C:\Program Files\IBM\Rational\Rhapsody\[ver]\Share

------------------------End Here------------------------->

[{"Product":{"code":"SSB2MU","label":"IBM Engineering Systems Design Rhapsody"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.5;8.0.3;8.0.2;8.0.1;8.0;7.6.1.4;7.6.1.3;7.6.1;7.6.1.1;7.6.1.2;7.5.3.1;7.5.3.2;7.5.3.3;7.6;7.6.0.1;7.5.1;7.5.1.1;7.5.2;7.5.2.1;7.5.3;7.5.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
27 May 2022

UID

swg21646002

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