IBM Support

Knowledge Collection: MustGather documents for Rational Collaborative Lifecycle Management products

Troubleshooting


Problem

Collection of links to a selection of must gather documents to assist with data collection when using the IBM Rational Collaborative Lifecycle Management (CLM) products (Rational Team Concert, Rational Quality Manager, Rational DOORS Next Generation).

Cause


Need help with identifying where to look for data to gather when troubleshooting CLM product issues.

Resolving The Problem


You can use the IBM Support Assistant Lite (ISA Lite) Data Collector tool to quickly collect diagnostic files, such as log files, configuration files or to run traces. This tool is bundled with CLM product versions 4.x and above. ISA Lite collects information about your Jazz Team Server environment and stores the information in a .zip archive file. If you have a need to open a service request with IBM Support for further assistance, you can send the archive file with the data collection so that they can help diagnose and fix problems.


The following documents provide information about additional data that should be gathered in addition to the normal information and log gathering done by ISA Lite.

Document
Title
Troubleshooting Rational Lifecycle Integration Adapters with CLM
Deployment wiki MustGather: CLM Performance
Deployment wiki MustGather: CLM cluster
MustGather: Smart Card issues with ELM
MustGather: CLM and DOORS OSLC integration configuration
MustGather: Rational Collaborative Lifecycle Management dashboard issues
MustGather: Server rename issues with Rational Collaborative Lifecycle Management products
MustGather: Performance, Hang, or High CPU issues with CLM on distributed platforms
MustGather: Build issues when using Rational Team Concert
MustGather: Integration issues when using Rational Team Concert
MustGather: Issues with reporting when using Rational Team Concert
MustGather: Agile Planning issues with Rational Team Concert
MustGather: Process and Work Item customization issues with Rational Team Concert
MustGather: Source Control issues with Rational Team Concert
MustGather: Relational Databases with Rational Team Concert
MustGather: Diagnostic information for IBM Rational Reporting Development Intelligence and Insight
MustGather: Troubleshooting hangs of the scm.exe application
MustGather: E-mail issues with Rational Team Concert
Data Collection: Rational Custom Report MustGather List
MustGather: Investigating problems with displaying wrong data when using Jazz Reporting Service
MustGather: Investigating problems with wrong data available in data warehouse for Jazz Reporting Service
MustGather: Investigating problems with wrong data available in Lifecycle Query Engine data source
MustGather: Investigating skipped resources in Lifecycle Query Engine data source
MustGather: Investigating error messages in Lifecycle Query Engine data source
MustGather: Investigating Invalid updates in Lifecycle Query Engine data source

Leverage the Jazz Community

Jazz and the Jazz-based products have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.

[{"Business Unit":{"code":"BU005","label":"IoT"},"Product":{"code":"SSCP65","label":"Rational Team Concert"},"Component":"Documentation","Platform":[],"Version":"4.0;4.0.1;4.0.2;4.0.3;4.0.4;4.0.5;4.0.6;4.0.7;5.0;5.0.1;5.0.2;6.0;6.0.1;6.0.2;6.0.3;6.0.4;6.0.5;6.0.6;6.0.6.1","Edition":""},{"Business Unit":{"code":"BU005","label":"IoT"},"Product":{"code":"SSR27Q","label":"Rational Quality Manager"},"Component":"Documentation","Platform":[],"Version":"4.0;4.0.1;4.0.2;4.0.3;4.0.4;4.0.5;4.0.6;4.0.7;5.0;5.0.1;5.0.2;6.0;6.0.1;6.0.2;6.0.3;6.0.4;6.0.5;6.0.6;6.0.6.1","Edition":""},{"Business Unit":{"code":"BU005","label":"IoT"},"Product":{"code":"SSJJ9R","label":"Rational DOORS Next Generation"},"Component":"Documentation","Platform":[],"Version":"4.0;4.0.1;4.0.2;4.0.3;4.0.4;4.0.5;4.0.6;4.0.7;5.0;5.0.1;5.0.2;6.0;6.0.1;6.0.2;6.0.3;6.0.4;6.0.5;6.0.6;6.0.6.1","Edition":""}]

Document Information

Modified date:
27 August 2019

UID

swg21634706