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KinCinfo –x error appears in the OS agent log when remote deploying agents in ITM V6.2.2 FP1 environment.

Troubleshooting


Problem

When running the KinCinfo command with –x as an option, an error appears in the OS agent log when remote deploying agents in ITM V6.2.2 FP1 environment.

Symptom

A user may see the following error in the OS agent log (KNT):


(4BC38E42.0004-6DC:kdyutil.cpp,1086,"Util::runCommandEnv") Bad return code (8) from command "C:\IBM\ITM\installITM\kincinfo.exe -x"
(4BC38E42.0005-6DC:kdyutil.cpp,1089,"Util::runCommandEnv") STDOUT [353 characters] is: ************* Monday, April 12, 2010 5:18:59 PM *************
+4BC38E42.0005 User       : NA                    Group     : NA            
+4BC38E42.0005 Host Name  : DEV-EVENT1            Installer : Ver: 062201000
+4BC38E42.0005 CandleHome : C:\IBM\ITM            
+4BC38E42.0005 Installitm : C:\IBM\ITM\InstallITM
+4BC38E42.0005 *************************************************************
+4BC38E42.0005 ...Dump Product Inventory
(4BC38E42.0006-6DC:kdyutil.cpp,1092,"Util::runCommandEnv") STDERR [0 characters] is:

[{"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.2.1;6.2.2","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]

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Document Information

Modified date:
10 July 2024

UID

swg21427753

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