Troubleshooting
Problem
Keyword search does not return Solutions records in Self Service Center
Symptom
Solutions records having the searched keywords are not returned when searched on the Self Service Center. On the Global Search application, searching the records based on the same Keyword returns the records.
[{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.5.1;7.5.1.1;7.5.1.2;7.5.3;7.6.0;7.6.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg22005961