IBM Support

KDY2034E and 0x80040705 errors when installing the Windows (NT) OS agent

Troubleshooting


Problem

On rare occasions the installation of a Windows NT agent may fail due to a missing, corrupt or problematic path variable.

Symptom

Remote and local installations fail with these errors on the screen or in the Abort_IBM_Tivoli_Monitoring_########_####.log.

During a remote deploy the NT agent shows:
Error Message : KDY2034E: Unable to connect to host winserver.company.com using the
provided credentials on the following protocol(s):
[SMB| SSH| REXEC| RSH]. An attempt was made to connect to the target
host using the provided credentials, but that attempt failed.

During a local installation this message may appear
Error Number: 0x80040705
Description: String Accessed out of bounds

[{"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"06.2.3.1","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]

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Document Information

Modified date:
10 July 2024

UID

swg21609652

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