Troubleshooting
Problem
Starting the webstart client results in an error window stating: Unable to launch application
Hitting the Details button on that window brings up a more detailed error message:
Error: could not parse launch file. Error at line 38.
Under the Exception tab there is detailed messages like:
JNLParseException[ Could not parse launch file. Error at line 38.]
.
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: org.xml.sax.SAXParseException; lineNumber: 38; columnNumber: 34; The string "--" is not permitted within comments.
.
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: org.xml.sax.SAXParseException; lineNumber: 38; columnNumber: 34; The string "--" is not permitted within comments.
Under the Wrapped Exception tab, the first lines are:
Wrapped Exception
org.xml.sax.SAXParseException; lineNumber: 38; columnNumber: 34; The string "--" is not permitted within comments.
Symptom
Webclient does not start
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]
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Historical Number
TS002629932
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Document Information
Modified date:
10 July 2024
UID
ibm11071630
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