IBM Support

JazzSM Widgets encounter the error ATKRST132E when attempting to gather data from the DataProvider at the TEPS.

Troubleshooting


Problem

Error seen in the JazzSM Dashboard:

ATKRST132E An error occurred while transferring a request to the following remote provider: 'ITMSD'. Error

Message is '500:Cannot access data provider - ITMSD'.

 

Error seen in the SystemOut.log at the TEPS (DataProvider):

[1/31/18 14:42:59:236 EST] 0000004e amq           E com.ibm.tivoli.rest.event.amq.AMQEventRouter initializeRemote unexpected exception  javax.jms.JMSException: Wire format negotiation timeout: peer did not send his wire format.

<STACK DUMP Information>

 

Caused by: java.io.IOException: Wire format negotiation timeout: peer did not send his wire format.

 

 

 

Cause

JazzSM DASH 3.1.3 CP5(and beyond)  bundles an updated version of ActiveMQ that is not bundled with the TEPS (as of ITM 6.3 Fixpack 7).   

 

The versions of ActiveMQ and not compatiable which will cause errors when JazzSM Widgets attempt to pull data from the DataProvider at the TEPS.

Resolving The Problem

Roll back the activeMQ at the JazzSM server using the script (Rollback_DASH3.1.3CP5_ActiveMQUpdate.sh).

Contact IBM Support in order to receive a copy of the script.

Running the script at the JazzSM server.

 

This procedure assumes you have DASH 3.1.3 CP5 installed.

 

  1. Copy the script to any directory on the server and make sure it has execute permissions for the OS user who installed DASH. IBM recommends copying the script to <JazzSM Home>/ui/Patches.
  2. Stop DASH.
  3. Run the attached script. For example:   ./Rollback_DASH3.1.3CP5_ActiveMQUpdate.sh
  4. Start DASH.

[{"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Product":{"code":"SSZ8F3","label":"IBM Tivoli Monitoring V6"},"Component":"TEPS;DataProvider, ITMSD, JazzSM","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"ITM 6.3","Edition":""}]

Document Information

Modified date:
29 August 2018

UID

ibm10729749