JazzSM DASH - Unable to authenticate (log in) to Cognos Analytics when accessing from a DASH Web widget (iFrame) "Invalid login response".

How To

Summary

Logging in to Cognos Analytics directly works, but logging in to Cognos Analytics when accessing it through a DASH web widget the log fails with an "Invalid login response" message. The cogserver.log shows the following: "XSRF: XSRF-Token does not exist for method POST" and "Error 403 X-BI-XSRF: Rejected".

Steps

The solution is to disable the XSRF cookie creation on the Cognos side. To do that:

Disable this checking through a setting in the following file:

[Cognos install]/wlp/usr/servers/cognosserver/bootstrap.properties

1) Create a backup of the file.

2) Edit the file and add the following entry:

disableXSRFCheck=true

Save the file.

3) Restart the Cognos Analytics server process.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEKCU","label":"Jazz for Service Management"},"ARM Category":[{"code":"a8m3p000000GoQGAA0","label":"JazzSM-\u003ETCR Reporting"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

More support for:
Jazz for Service Management

Component:
JazzSM->TCR Reporting

Software version:
All Versions

Document number:
6958470

Modified date:
27 February 2023

UID

ibm16958470

IBM Support

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