IBM Support

JazzSM DASH - Navigation menus missing in DASH/TWS/DWC following changes to "Reference shared libraries" in the WebSphere admin console

How To


Summary

At the direction of TWS Support the "Reference shared libraries" option in the WebSphere Admin Console was changed from "available" to "selected". After that change and restarting DASH there are no menu items visible in DASH. The following errors are present in the SystemOut.log:

###
[6/10/20 20:13:14:809 CDT] 0000009f webapp E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-[RestServlet]: java.lang.NoClassDefFoundError: org.apache.http.conn.scheme.SocketFactory
...
###

As a result the WAS admin console cannot be launched from DASH to revert the change to the "Reference shared libraries" option. What are the steps to recover?

Document Location

Worldwide

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEKCU","label":"Jazz for Service Management"},"ARM Category":[{"code":"a8m500000008bscAAA","label":"DASH-\u003EDASH UI Services - Console UI Category"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB45","label":"Automation"}}]

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Document Information

Modified date:
12 June 2020

UID

ibm16228816

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