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JazzSM DASH - DASH fails to initialize on WebSphere startup so the login page shows an error: "SRVE0255E: A WebGroup/Virtual Host to handle /ibm/console has not been defined."

How To


Summary

After upgrading DASH, WebGUI, WebSphere, and the WebSphere SDK to SDK8 Websphere starts but DASH does not initialize. The DASH login page fails to load and gives the error:

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SRVE0255E: A WebGroup/Virtual Host to handle /ibm/consol has not been defined.
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No meaningful messages in the SystemOut or startServer log files. However FFDC logs written during the startup include messages like:

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java.io.FileNotFoundException: /opt/IBM/netcool/gui/precision_gui/lib/shared_jars/.
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javax.servlet.ServletException: HNMTB0002E=Error during initialisation
...
Caused by: java.lang.NullPointerException
###

Document Location

Worldwide

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEKCU","label":"Jazz for Service Management"},"ARM Category":[{"code":"a8m50000000CaZ0AAK","label":"DASH-\u003EDASH UI Services - Administering and Troubleshooting DASH"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB45","label":"Automation"}}]

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Document Information

Modified date:
19 May 2020

UID

ibm16211867