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"java.lang.StringIndexOutOfBoundsException: String index out of range: -8" error when resetting password

Troubleshooting


Problem

This technote details why an attempt to update an IBM® Rational® ClearQuest® user password using the New ClearQuest Web results in an error: []"java.lang.StringIndexOutOfBoundsException: String index out of range: -8"[]

[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Web Java Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.01;2003.06.13;2003.06.14;2003.06.15","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
Rational ClearQuest

Software version:
2003.06.00, 2003.06.01, 2003.06.13, 2003.06.14, 2003.06.15

Operating system(s):
Windows

Document number:
342111

Modified date:
16 June 2018

UID

swg21215092

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