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"java.lang.NullPointerException java.util.Calendar.setTime, Error fetching project area data" while accessing an RQM project area

Troubleshooting


Problem

An error "Error fetching project area data" is reported while accessing an IBM Rational Quality Manager (RQM) project area, along with details showing the following stack trace, if an expired IBM Rational Team Concert (RTC) Contributor license is assigned to a user: [] An error response was received from the Jazz Team Server. Status=500. Message: null java.lang.NullPointerException java.util.Calendar.setTime(Calendar.java:1087) java.text.SimpleDateFormat.format(SimpleDateFormat.java:893) java.text.SimpleDateFormat.format(SimpleDateFormat.java:886) java.text.DateFormat.format(DateFormat.java:327) com.ibm.team.repository.service.internal.license.LicenseState.assertLicenseImpl(LicenseState.java:942) com.ibm.team.repository.service.internal.license.LicenseState.assertLicense(LicenseState.java:857) com.ibm.team.repository.service.internal.license.LicenseService.internalAssertLicense(LicenseService.java:1440) com.ibm.team.repository.service.internal.license.LicenseService.internalAssertLicense(LicenseService.java:1358) com.ibm.team.repository.service.internal.license.LicenseService.assertLicenseForContributor(LicenseService.java:3066) com.ibm.team.repository.service.internal.license.LicenseService.assertLicenseForContributor(LicenseService.java:1221) com.ibm.team.repository.service.internal.license.LicenseService.checkLicensesForContributor(LicenseService.java:1201) sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37) java.lang.reflect.Method.invoke(Method.java:611) []

Symptom

You can log into IBM Rational Jazz Team Server (JTS) Admin and view repository permission and license information but cannot log into RQM project areas. You may get the following warning:

You have successfully logged into Jazz Team Server but you are not authorized to access Rational Quality Manager. An error response was received from the Jazz Team Server. Status=400. Message: CRAJ09721 the "com.ibm.rqm.login" operation was forbidden because the "Contributor" license is currently deactivated.


When the link is clicked in Return to login, the java.lang.NullPointerException is reported.

[{"Product":{"code":"SSUVV6","label":"IBM Engineering Test Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"RQM Server","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"4.0.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21671414

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