Troubleshooting
Problem
User goes to application that uses a Java applet, and sees a version warning dialog.
Symptom
When user opens applications listed below, one of either of the following pairs of dialog boxes is displayed.
QuickPrint (Direct Print only), Assets Topology, Attachimage, Workflow Designer, Workflow Designer Advanced, Dispatching and Application Designer; Scheduler; Change, Actual Configuration Item, Configuration Items, Create Service Request, Self Service Center, Change, Change Schedule, Releases, and Activity Tasks
An application from the location below is requesting permission to run
Name: com.ibm.tivoli.maximo.asset.topology ...
From: <mxserver_hostname:port.>
or
- This application would like to use a version of Java (1.6.0) that is not installed on your system. We recommend running the application with the latest version of Java on your computer.
Name: <application name>
Location: <mxserver_hostname:port>
And you are given the choice of Run with the latest version or Cancel.
Two examples of the what might be listed in Name:
workflowdesignerapplet-wfcanvas
asset_assettopoapplet-asttopo_topology
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"System Related","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.5.1;7.5.1.1;7.5.1.2;7.5.3","Edition":"Edition Independent","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
15 September 2025
UID
swg21625689