Troubleshooting
Problem
Java security warning dialog appear when first launching the following applications in Maximo and/or SmartCloud Control Desk, and after clearing the local browser cache, or installing new version of the Java plug-in.
Symptom
When user opens applications listed below, one of either of the following pairs of dialog boxes is displayed.
QuickPrint (Direct Print only), Assets Topology, Attachimage, Workflow Designer, Workflow Designer Advanced, Dispatching and Application Designer; Scheduler; Change, Actual Configuration Item, Configuration Items, Create Service Request, Self Service Center, Change, Change Schedule, Releases, and Activity Tasks
| Do you want to run this application? Name: <application_name> Publisher: International Business Machines Corporation Location: <web application server hostname/.../?event=loadapp...> This application will run with unrestricted access which may put your computer and personal information at risk. Run this application only if you trust the location and publisher above. |
 |
| Allow access to the following application from this web site? Web site: <mxserver_hostname:port.> Application: <application_name> Publisher: International Business Machines Corporation This website is requesting access and control of the Java application above. Allow access only if you trust the web site and know that the application is intended to run on this site. |
 |
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"System Related","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1;7.1.1;7.5;7.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"7.5;7.5.1;7.5.1.1;7.5.1.2;7.5.3;7.6.0;7.6.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SS9NUN","label":"Maximo Asset Management Scheduler"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"7.5;7.5.1;7.5.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSKTXT","label":"Tivoli Change and Configuration Management Database"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"},{"code":"PF027","label":"Solaris"},{"code":"PF010","label":"HP-UX"}],"Version":"7.2.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
More support for:
IBM Maximo Asset Management
Software version:
7.1, 7.1.1, 7.5, 7.6
Document number:
219855
Modified date:
17 June 2018
UID
swg21625690
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