Troubleshooting
Problem
The Java Gateway for ServiceNow at version 3.0 is not updating the state of the event in ObjectServer and these error are seen in the gateway log.
Error: [Notifications] Something went wrong while processing the notification
Error: [Notifications] java.lang.ArrayIndexOutOfBound
sException: Array index out of range: 1
Document Location
Worldwide
[{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSLMDU","label":"Tivoli Netcool\/OMNIbus Gateways"},"ARM Category":[{"code":"a8m500000008a6NAAQ","label":"Gateways-\u003ETicketing Gateways-\u003EServiceNow Gateway nco_g_servicenow"}],"ARM Case Number":"TS003978005","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB45","label":"Automation"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Historical Number
TS003978005
Was this topic helpful?
Document Information
More support for:
Tivoli Netcool/OMNIbus Gateways
Component:
Gateways->Ticketing Gateways->ServiceNow Gateway nco_g_servicenow
Software version:
All Version(s)
Document number:
6254243
Modified date:
09 May 2025
UID
ibm16254243