IBM Support

java core dump when opening an Excel file in TM1 Web

Troubleshooting


Problem

When trying to open a particular Excel file, this error occurs after some time : "Failed to open the target workbook. Please make sure that the file has not been renamed or deleted." It appears that TM1 Application Server crashed and a javacore file is created in the /tm1_64/bin64 directory.

[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"TM1 Web","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
09 May 2025

UID

swg22003781