IWR Server administration hangs the computer

Problem

IWR Server Administration hangs the computer after working with the administration tools. [Error Message - Microsoft Windows detected and recovered from a device failure. Please save your work and reboot to restore full functionality. In the cer3/bin folder gets a file hs_err_pid****.log created which contains the following:] An unexpected exception has been detected in native code outside the VM. Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC=0x6D00AC30 Function=Java_sun_java2d_loops_MaskFill_MaskFill+0x6800 Library=C:\Program Files\Cognos\cer3\bin\jre\1.4.1_01\bin\awt.dll Current Java thread: at sun.java2d.loops.Blit.Blit(Native Method) at sun.java2d.pipe.DrawImage.blitSurfaceData(Unknown Source) at sun.java2d.pipe.DrawImage.renderSurfaceData(Unknown Source) at sun.java2d.pipe.DrawImage.clipAndRenderSurfaceData(Unknown Source) at sun.java2d.pipe.DrawImage.copyImage(Unknown Source) at sun.java2d.pipe.DrawImage.copyImage(Unknown Source) at sun.java2d.pipe.DrawImage.copyImage(Unknown Source) at sun.java2d.SunGraphics2D.drawImage(Unknown Source) at sun.java2d.SunGraphics2D.drawImage(Unknown Source) at javax.swing.JComponent.paintWithOffscreenBuffer(Unknown Source) at javax.swing.JComponent.paintDoubleBuffered(Unknown Source) at javax.swing.JComponent.paint(Unknown Source) at java.awt.GraphicsCallback$PaintCallback.run(Unknown Source) at sun.awt.SunGraphicsCallback.runOneComponent(Unknown Source) at sun.awt.SunGraphicsCallback.runComponents(Unknown Source) at java.awt.Container.paint(Unknown Source) at sun.awt.RepaintArea.paint(Unknown Source) at sun.awt.windows.WComponentPeer.handleEvent(Unknown Source) at java.awt.Component.dispatchEventImpl(Unknown Source) at java.awt.Container.dispatchEventImpl(Unknown Source) at java.awt.Window.dispatchEventImpl(Unknown Source) at java.awt.Component.dispatchEvent(Unknown Source) at java.awt.EventQueue.dispatchEvent(Unknown Source) at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source) at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source) at java.awt.EventDispatchThread.pumpEvents(Unknown Source) at java.awt.EventDispatchThread.pumpEvents(Unknown Source) at java.awt.EventDispatchThread.run(Unknown Source) Dynamic libraries: 0x00400000 - 0x00416000 C:\Program Files\Cognos\cer3\bin\ServerAdministration.exe 0x77F50000 - 0x77FF7000 C:\WINDOWS\System32\ntdll.dll 0x77E60000 - 0x77F46000 C:\WINDOWS\system32\kernel32.dll 0x77D40000 - 0x77DCC000 C:\WINDOWS\system32\USER32.dll 0x7E090000 - 0x7E0D1000 C:\WINDOWS\system32\GDI32.dll 0x77DD0000 - 0x77E5D000 C:\WINDOWS\system32\ADVAPI32.dll 0x78000000 - 0x78087000 C:\WINDOWS\system32\RPCRT4.dll 0x60000000 - 0x60011000 C:\Program Files\Cognos\cer3\bin\als.dll 0x5AD70000 - 0x5ADA4000 C:\WINDOWS\System32\uxtheme.dll 0x77C10000 - 0x77C63000 C:\WINDOWS\system32\msvcrt.dll 0x6D330000 - 0x6D45A000 C:\Program Files\Cognos\cer3\bin\JRE\1.4.1_01\bin\client\jvm.dll 0x76B40000 - 0x76B6C000 C:\WINDOWS\System32\WINMM.dll 0x6D1D0000 - 0x6D1D7000 C:\Program Files\Cognos\cer3\bin\JRE\1.4.1_01\bin\hpi.dll 0x6D300000 - 0x6D30D000 C:\Program Files\Cognos\cer3\bin\JRE\1.4.1_01\bin\verify.dll 0x6D210000 - 0x6D229000 C:\Program Files\Cognos\cer3\bin\JRE\1.4.1_01\bin\java.dll 0x6D320000 - 0x6D32D000 C:\Program Files\Cognos\cer3\bin\JRE\1.4.1_01\bin\zip.dll 0x6D000000 - 0x6D0FB000 C:\Program Files\Cognos\cer3\bin\jre\1.4.1_01\bin\awt.dll 0x73000000 - 0x73023000 C:\WINDOWS\System32\WINSPOOL.DRV 0x76390000 - 0x763AC000 C:\WINDOWS\System32\IMM32.dll 0x771B0000 - 0x772D4000 C:\WINDOWS\system32\ole32.dll 0x6D180000 - 0x6D1D0000 C:\Program Files\Cognos\cer3\bin\jre\1.4.1_01\bin\fontmanager.dll 0x74720000 - 0x74764000 C:\WINDOWS\System32\MSCTF.dll 0x00A90000 - 0x00A96000 C:\PROGRAM FILES\SGEASY\sgmsgbhk.dll 0x73760000 - 0x737A4000 C:\WINDOWS\System32\ddraw.dll 0x73BC0000 - 0x73BC6000 C:\WINDOWS\System32\DCIMAN32.dll 0x6D910000 - 0x6D981000 C:\WINDOWS\System32\D3DIM.DLL 0x63150000 - 0x632FF000 C:\Program Files\Cognos\cer3\bin\NativeCommonLogon.dll 0x63300000 - 0x6333F000 C:\Program Files\Cognos\cer3\bin\WinLogonAPI.dll 0x62BB0000 - 0x62BC1000 C:\Program Files\Cognos\cer3\bin\AccessLogonDialogs.dll 0x73DD0000 - 0x73EC2000 C:\WINDOWS\System32\MFC42.DLL 0x55900000 - 0x55961000 C:\WINDOWS\System32\MSVCP60.dll 0x621F0000 - 0x624C9000 C:\Program Files\Cognos\cer3\bin\AccessAPI.dll 0x62A00000 - 0x62ACA000 C:\Program Files\Cognos\cer3\bin\AccessGDS.dll 0x62000000 - 0x6209E000 C:\Program Files\Cognos\cer3\bin\NSLDAPSSL32V41.dll 0x71AD0000 - 0x71AD8000 C:\WINDOWS\System32\WSOCK32.dll 0x71AB0000 - 0x71AC5000 C:\WINDOWS\System32\WS2_32.dll 0x71AA0000 - 0x71AA8000 C:\WINDOWS\System32\WS2HELP.dll 0x620C0000 - 0x620C7000 C:\Program Files\Cognos\cer3\bin\plc3.dll 0x620A0000 - 0x620C0000 C:\Program Files\Cognos\cer3\bin\nspr3.dll 0x620D0000 - 0x620D7000 C:\Program Files\Cognos\cer3\bin\plds3.dll 0x25F30000 - 0x25F92000 C:\Program Files\Cognos\cer3\bin\libcoguda.DLL 0x25FA0000 - 0x25FC4000 C:\Program Files\Cognos\cer3\bin\cogi18n_cpp.dll 0x6F100000 - 0x6F165000 C:\Program Files\Cognos\cer3\bin\icuin18.dll 0x6F000000 - 0x6F05F000 C:\Program Files\Cognos\cer3\bin\icuuc18.dll 0x6F500000 - 0x6FC36000 C:\Program Files\Cognos\cer3\bin\icudt18l.DLL 0x17810000 - 0x17816000 C:\Program Files\Cognos\cer3\bin\cogi18n_err.dll 0x64E50000 - 0x64E95000 C:\Program Files\Cognos\cer3\bin\cosrpxml70_da.dll 0x64E40000 - 0x64E4E000 C:\Program Files\Cognos\cer3\bin\cosxmlparse70.dll 0x64E00000 - 0x64E1A000 C:\Program Files\Cognos\cer3\bin\cosxmltok70.dll 0x71B20000 - 0x71B31000 C:\WINDOWS\system32\MPR.dll 0x77120000 - 0x771AB000 C:\WINDOWS\system32\OLEAUT32.dll 0x6D2D0000 - 0x6D2DE000 C:\Program Files\Cognos\cer3\bin\jre\1.4.1_01\bin\net.dll 0x71A50000 - 0x71A8B000 C:\WINDOWS\System32\mswsock.dll 0x76F20000 - 0x76F45000 C:\WINDOWS\System32\DNSAPI.dll 0x76FB0000 - 0x76FB7000 C:\WINDOWS\System32\winrnr.dll 0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll 0x76FC0000 - 0x76FC5000 C:\WINDOWS\System32\rasadhlp.dll 0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll 0x76C90000 - 0x76CB2000 C:\WINDOWS\system32\imagehlp.dll 0x6D510000 - 0x6D58D000 C:\WINDOWS\system32\DBGHELP.dll 0x77C00000 - 0x77C07000 C:\WINDOWS\system32\VERSION.dll 0x76BF0000 - 0x76BFB000 C:\WINDOWS\System32\PSAPI.DLL Local Time = Tue Jun 29 13:17:32 2004 Elapsed Time = 163 # # The exception above was detected in native code outside the VM # # Java VM: Java HotSpot(TM) Client VM (1.4.1_01-b01 interpreted mode) #