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ITM connectivity problems, first base testing

Troubleshooting


Problem

                                                             The basic Hitchhicker's guide to connectivity

           Over the years I've witnessed a trend where agent disconnection problems or TEMS instability is directly attributed to the ITM core components, most of the time the person handling the ticket and the people who are handling the connection layer are highly different and sometimes have problems communicating or getting actions done so with this in mind I present the basic Hitchhickers's guide to connectivity. 

Use cases:

1. Agents disconnect from RTEMS.

2. RTEMS disconnect from HTEMS.

3. TEPS disconnect from HTEMS.

4. Any other products that would need a stable connection to work. 

Document Location

Worldwide

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Document Information

Modified date:
10 July 2024

UID

ibm11111101

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