Troubleshooting
Problem
Using ITCAM for Tx with ISM agent, the HTTP or HTTPS monitor for some HTTP/S server targets is reporting our http servers as "unavailable" and HTTP Page Status like '403' or '500' is reported.
Symptom
In Tivoli Enterprise Portal (TEP console), "ISM Elements" workspace is showing some of the HTTP servers with 'bad' column counter not being 0, and red pie chart graph for some of the http servers; although using an internet browser from the ISM agent machine itself, and browsing the same URL as the one monitored by the http monitor, is successful.
[{"Product":{"code":"SS5MD2","label":"Tivoli Composite Application Manager for Transactions"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ITCAM TRANSACT ISM 5724S79IS v710","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
48891;001;862
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Document Information
Modified date:
17 June 2018
UID
swg21577659