IBM Support

ITCAM for WebSphere agent error

Troubleshooting


Problem

ITCAM for Application Diagnostics Agent (ex: at 7.2.0.0.1 version), install worked and the agent rrun successfully for some time, then errors out and won't start.

Symptom

The agent often times out with this error:

KWJ_LIBJVM="/ITCAM/JRE/aix523/bin/j9vm/libjvm.so"
(54079433.0032-1:kwjjvm.cpp,509,"KwjJvm::load") Loading JVM
/ITCAM/JRE/aix523/bin/j9vm/libjvm.so
(54079433.0033-1:kwjjvm.cpp,319,"KwjJvm::start") JVM log:
../../logs/KYN.Primary.1409782835.JVM.log
(54079434.0000-1:kwjjvm.cpp,555,"KwjJvm::hasException") ERROR: caught
Java exception
(54079434.0001-1:kwjjvm.cpp,574,"KwjJvm::hasException")
java.lang.UnsatisfiedLinkError: net (A file or directory in the path
name does not exist.)
(54079434.0002-1:kwjagent.cpp,310,"KwjAgent::start") ERROR: internal
exception in src/bridge/jni/kwjjni.cpp at line 112

Cause

JRE for AIX is corrupted.

Diagnosing The Problem

The problem occurred due to a corrupted Java, usually with JRE v1.5.

Resolving The Problem

Download AIX523.zip from the following link and replace the JRE as following :

https://www.ibm.com/developerworks/community/groups/service/html/communityview?communityUuid=0587adbc-8477-431f-8c68-9226adea11ed#fullpageWidgetId=W42ce7c6afdb9_42c2_a9ea_e1ba310bea8c

1. Downloade the zip file and unzip it.
2. In the directory -
<your ITCAM directory>/JRE/aix523.
Back up your file aix523.jar.
3. Change the file name (from 1) to aix523.jar (if it is different name).

4. On the yn.config file, (example :
LIBPATH='/usr/Tivoli/ITM/aix523/gs/lib:/usr/Tivoli/ITM/JRE/aix523/bin/j9
vm:/usr/Tivoli/ITM/JRE/aix523/bin:/usr/Tivoli/ITM/tmaitm6/aix533/lib:/us
r/Tivoli/ITM/aix533/yn/lib')

Please add this path to your LIBPATH, <your ITCAM directory>/JRE/aix523
(example : /usr/Tivoli/ITM/JRE/aix523)

5. Restart the Agent.

[{"Product":{"code":"SSDTFJ","label":"Tivoli Composite Application Manager for Application Diagnostics"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"ITCAM for APPLICATION DIAGNOSTICS Agent for WebSphere","Platform":[{"code":"PF002","label":"AIX"}],"Version":"7.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Product Synonym

ITCAM for App Diagnostics ITCAM4AD ITCAMfAD

Document Information

Modified date:
17 June 2018

UID

swg21696221