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ITCAM for SOA HTTP response code 505 when connecting to DataPower

Troubleshooting


Problem

If the ITCAM for SOA data collector is not collecting data from a WebSphere DataPower SOA Appliance, review the ITCAM for SOA operations log for error messages. The error messages may include an HTTP 505 response code message that indicates a path configuration issue.

Symptom

The ITCAM for SOA data collector operations log contains the following error messages:

  • KD4DP0004E The data collector could not retrieve a domain list for DataPower appliance: <datapower_hostname> using userid ID: <datapower_userid>
  • Detailed error message: class java.io.IOException Server returned HTTP response code: 505 for URL: https://<datapower_hostname>:5550<path>
  • java.io.IOException: Server returned HTTP response code: 505 for URL https://<datapower_hostname>:5550<path>

[{"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"4.0.2;4.0.1;4.0;3.8.2;3.8.1;5.0.0","Edition":"Edition Independent","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
08 June 2021

UID

swg21605983

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