IBM Support

"It seems that no FAPService is running..." when using named (non-default) instance of SQL server

Troubleshooting


Problem

User launches the FAP client (e.g. "IBM Cognos FAP" or 'IBM Cognos 8 FAP' for older versions). User enters the password and clicks 'Log in'. User receives error message. After click "OK" the FAP Client successfully opens, but the functionality will not work correctly (because the FAP Windows service is not functioning correctly).

Symptom

Screen:
It seems that no FAPService is running or FAPDb is started/restarted after FAPService.
Start/restart FAPService to make FAP work correctly.


"Error.log" (by default, located here: C:\Program Files (x86)\IBM\cognos\c10\server\FAP).
English:
2013-02-13 16:09:05,671 [schedulerThread] ERROR Scheduler - Connection error to FAP database
com.ibm.cognos.fap.common.exception.ConnectionException: Could not connect to: jdbc:sqlserver://SERVERNAMEinstancename;Database=DATABASENAME
at com.ibm.cognos.fap.common.persistence.dao.DbContext.getConnection(DbContext.java:72)
<....>
Caused by:

    org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (The TCP/IP connection to the host SERVERNAMEinstancename, port 1433 has failed. Error: "null. Verify the connection properties, check that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port, and that no firewall is blocking TCP connections to the port.".)
    at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1225)
    at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)
    at com.ibm.cognos.fap.common.persistence.dao.DbContext.getConnection(DbContext.java:70)
    ... 9 more
    Caused by:
    com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host vbracontsql4latin1, port 1433 has failed. Error: "null. Verify the connection properties, check that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port, and that no firewall is blocking TCP connections to the port.".

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
08 May 2025

UID

swg21623075

Page Feedback