Troubleshooting
Problem
InvocationTargetException while trying to apply HF5 on MCSF 8.5
Symptom
While trying to apply HF5 on Sterling MCSF 8.5 version, the following error is encountered:
Error MessageError Stack:
[java] Exception in thread "main" java.lang.Exception:
java.lang.reflect.InvocationTargetException
[java] at
com.sterlingcommerce.woodstock.noapp.NoAppLoader.main(NoAppLoader.java:85)
[java] Caused by: java.lang.reflect.InvocationTargetException
[java]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[java] at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
[java] at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.jav
a:25)
[java] at java.lang.reflect.Method.invoke(Method.java:597)
[java] at
com.sterlingcommerce.woodstock.noapp.NoAppLoader.main(NoAppLoader.java:82)
[java] Caused by:
[java]
<Errors>
[java] <Error ErrorCode="Cannot find heading"
[java]
<Attribute Name="ErrorCode" Value="Cannot find heading"/>
[java]
<Attribute Name="ErrorDescription" Value="Cannot find
heading"/>
Resolving The Problem
This is because "online_help" contents are not deleted prior to applying HF5 on base 8.5.
The resolution is to follow the HF installation step mentioned below:
Delete all the contents inside the folders <INSTALL_DIR>/xapidocs/online_help/output and <INSTALL_DIR>/repository/xapi/documentation/source/smcfs/online_help/output if you are installing HF3 or above. This step is not required if you have already executed this step in past. <INSTALL_DIR> is the Sterling Multi Channel Selling and Fulfillment Suite 8.5 installation directory.
Historical Number
NFX8431
Product Synonym
[<p><b>]Function Area[</b><p>];Hot Fix Installation;[<p><b>]Severity[</b><p>];Critical;[<p><b>]Type[</b><p>];NormalFix
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Document Information
Modified date:
16 June 2018
UID
swg21560451