Troubleshooting
Problem
In the Inventory application, both "Hard Reserved Quantity Not Staged" and "Hard Reserved Quantity Shipped" fields remain the same after completing shipment to another Storeroom.
Symptom
Steps to replicate the issue in Maximo 7.5.0.4, Maxdemo database:
- Log in to Maximo as WILSON
- Go to the Item Master application
- Create a new Item ITEM10, with both Order and Issue Units = EACH
- Change item status to ACTIVE, selecting the option "Roll New Status to Organizations and Inventory?"
- Select Action > "Add Items to Storeroom"
- From the "Add Items to Storeroom" dialog box, enter the following info:
Storeroom = CENTRAL
Unit Cost = 1.00
Current Balance = 10.00
- Go to the Inventory Usage application
- Select Action > "Add/Modify Reservations"
- From the "Add/Modify Reservations" dialog box, click on the "New Row" button
- Enter the following info and click on OK:
Item = ITEM10
Reservation Type = HARD
From Storeroom = CENTRAL
To Storeroom = GARAGE
Reserved Quantity = 3.00
- Still in the Inventory Usage application, create a new record,
From Storeroom = CENTRAL
- Click on the "Select Reserved Items" button
- From the "Select Reserved Items" dialog box, search by the reservation made in the steps above
- With the reservation record on the screen, click on "Set the Inventory usage record to Shipped"
- In the "Change Status" dialog box, click on OK
- In the "Create Shipment" dialog box, click on OK and the status is changed to SHIPPED
- Go to the Shipment Receiving application and bring up the shipment record in question
- Click on the "Select Shipped Items" button
- From the "Select Shipped Items" dialog box, select the line and click on OK
- Save the record and the "Shipment Receipt Status" is changed to COMPLETE
- Go to the Inventory application and bring up ITEM10 from CENTRAL Storeroom
The issue is:
In the source Storeroom (CENTRAL), both "Hard Reserved Quantity Not Staged" and "Hard Reserved Quantity Shipped" fields remain the same (as 3.00) even after completing the shipment to the GARAGE Storeroom.
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Document Information
Modified date:
18 September 2025
UID
swg21635843