Troubleshooting
Problem
User launches Controller client. User chooses database. User is prompted with a Cognos namespace logon prompt.
User types in username/password.
- In some environments (for example on-premise Controller 10.4.0), Error #1 appears.
- In other environments (for example Controller-on-Cloud integrated with a federated PA system) Error #1 may not appear.
User clicks OK. Error #2 appears.
Symptom
Error #1
AAA-AUT-0013 The user is already authenticated in all available namespaces
Error #2
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: invalid_user
at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ValidateCAMUser(SoapMessage& message)
at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ValidateUser(SoapMessage& message)
at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ProcessMessage(SoapMessage message)
at System.Web.Services.Protocols.SoapMessage.RunExtensions(SoapExtension[] extensions, Boolean throwOnException)
at System.Web.Services.Protocols.SoapServerProtocol.CreateServerInstance()
at System.Web.Services.Protocols.WebServiceHandler.Invoke()
at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest()
--- End of inner exception stack trace ---
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at Cognos.Controller.Direct.ServerInfoD.GetServerInfo()
at CCR.AppContext.InitServerInfo()
at CCR.AppContext.Login()
at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ValidateCAMUser(SoapMessage& message)
at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ValidateUser(SoapMessage& message)
at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ProcessMessage(SoapMessage message)
at System.Web.Services.Protocols.SoapMessage.RunExtensions(SoapExtension[] extensions, Boolean throwOnException)
at System.Web.Services.Protocols.SoapServerProtocol.CreateServerInstance()
at System.Web.Services.Protocols.WebServiceHandler.Invoke()
at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest()
--- End of inner exception stack trace ---
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at Cognos.Controller.Direct.ServerInfoD.GetServerInfo()
at CCR.AppContext.InitServerInfo()
at CCR.AppContext.Login()
Document Location
Worldwide
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Document Information
Modified date:
09 May 2025
UID
ibm10885480