Troubleshooting
Problem
Superuser launches 'Controller Configuration' and opens section 'Report Server'.
Superuser clicks green 'tick' box (to check the connection). An error appears.
Symptom
Screen:
Invalid Report Server URI.
The underlying connection was closed. An unexpected error occurred on a send.
The underlying connection was closed. An unexpected error occurred on a send.
Event Viewer (System log):
Log Name: System
Source: Schannel
A fatal error occurred while creating a TLS client credential. The internal error state is 10013.
Source: Schannel
A fatal error occurred while creating a TLS client credential. The internal error state is 10013.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
09 May 2025
UID
ibm11283710