"Invalid Report Server URI" ..."The operation has timed out" when click "Test" button inside 'Report Server'

Troubleshooting

Problem

Administrator launches "Controller Configuration", and opens section 'Report Server'. Administrator clicks on green 'test' (tick/check) button. After a *short* period of time (for example only 4 or 5 seconds) an error message appears. To try to diagnose/troubleshoot it, the administrator launches the Disapatcher URI web address in their browser (e.g. Internet Explorer). Instead, of seeing the expected website, they see a lot of XML text.

Symptom

Controller Configuration:

Invalid Report Server URI

The operation has timed out

Testing the Dispatcher URI (URL: //SERVERNAME:9300/p2pd/servlet/dispatch):

Compare the above with what the user expected to see (a simple webpage):

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.1.1

Operating system(s):
Windows

Document number:
501597

Modified date:
08 May 2025

UID

swg21655518

IBM Support

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