Troubleshooting
Problem
Administrator launches "Controller Configuration", and opens section 'Report Server'. Administrator clicks on green 'test' (tick/check) button. After a *short* period of time (for example only 4 or 5 seconds) an error message appears. To try to diagnose/troubleshoot it, the administrator launches the Disapatcher URI web address in their browser (e.g. Internet Explorer). Instead, of seeing the expected website, they see a lot of XML text.
Symptom
Controller Configuration:
- IBM Cognos Controller Configuration
Invalid Report Server URI
[Details] [OK]
Error Details
The operation has timed out
Testing the Dispatcher URI (URL: //SERVERNAME:9300/p2pd/servlet/dispatch):
Compare the above with what the user expected to see (a simple webpage):
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21655518