Troubleshooting
Problem
User launches Controller, and runs any 'standard report' (also known as 'system report'). For example, user clicks "Open Company – Define view - Open Group –Reports - Journals – view" Report displays in browser window as HTML. User changes selection to preview report in PDF. User receives error. User clicks OK. User receives further errors.
Symptom
Error #1:
Adobe Reader
Invalid plugin detected. Adobe Reader will quit
[OK]
Error #2:
IBM Cognos 8 Controller
Unhandled exception has occurred in a component in your application. If you click Continue, the application will ignore this error and attempt to continue.
Out of memory
[Details] [Continue]
If click 'Continue' then the 'background' of Controller will change into a white screen with a thin red cross.
There may also be another error, such as:
- Reports - Journals (Preview)
Unhandled exception has occured in a component in your application. If you click Continue, the application will ignore this error and attempt to continue.
Not enough storage is available to process this command
[Details] [Continue]
If click 'Details':
System.ComponentModel.Win32Exception: Not enough storage is available to process this command
at System.Drawing.BufferedGraphicsContext.CreateCompatibleDIB(...
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21441305