Troubleshooting
Problem
User launches Controller, and runs any 'standard report' (also known as 'system report'). For example, user clicks "Open Company – Define view - Open Group –Reports - Journals – view" Report displays in browser window as HTML. User changes selection to preview report in PDF. User receives error. User clicks OK. User receives further errors.
Symptom
Error #1:
Adobe Reader
Invalid plugin detected. Adobe Reader will quit
[OK]
Error #2:
IBM Cognos 8 Controller
Unhandled exception has occurred in a component in your application. If you click Continue, the application will ignore this error and attempt to continue.
Out of memory
[Details] [Continue]
If click 'Continue' then the 'background' of Controller will change into a white screen with a thin red cross.
There may also be another error, such as:
- Reports - Journals (Preview)
Unhandled exception has occured in a component in your application. If you click Continue, the application will ignore this error and attempt to continue.
Not enough storage is available to process this command
[Details] [Continue]
If click 'Details':
System.ComponentModel.Win32Exception: Not enough storage is available to process this command
at System.Drawing.BufferedGraphicsContext.CreateCompatibleDIB(...
Cause
Issue with third-party (non-IBM) software product "Adobe Acrobat Reader" installed on client device.
Resolving The Problem
Adobe Reader is a third-party (non IBM) product. Refer to Adobe for help in resolving this issue.
TIP: Links to third-party websites are provided below to give examples of how others have solved this issue.
Related Information
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Document Information
Modified date:
15 June 2018
UID
swg21441305