Troubleshooting
Problem
Users incorrectly types in their user id or password. Instead of receiving the expected "OP-05003 Invalid user/password, Please try again." message, an HTTP 500 error pages appears.
Symptom
HTTP 500 page appears after invalid login
[{"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Financial Controls Management","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.5.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS4PJS","label":"IBM OpenPages on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21568758