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Invalid login credentials error, when creating a new data source for ClearQuest Report Designer

Troubleshooting


Problem

This technote explains how to resolve an error, "Invalid login credentials". This can occur when creating an IBM Rational ClearQuest data source for the ClearQuest Report Designer.

Symptom

You use the ClearQuest Eclipse RCP client to view or create a data source for ClearQuest Report Designer. This Data Source error then occurs:

Invalid login credentials.



You can login to ClearQuest with this account with no such error. The account is also listed in the Report user list.

[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Reporting","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.0.1;7.1.0.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
Rational ClearQuest

Software version:
7.1, 7.1.0.1, 7.1.0.2

Operating system(s):
Linux, Windows

Document number:
393557

Modified date:
29 September 2018

UID

swg21395046

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