Troubleshooting
Problem
If you change the encryption keys of the database at the same time when you upgrade Manage, you may encounter error reported by the Manage operator:
"Invalid keys: Encryption keys do not match what database uses."
Symptom
"Invalid keys: Encryption keys do not match what database uses." occurs on the ManageWorkspace custom resource status screen on Red Hat OpenShift.
The same error message is displayed on Maximo Application Suite's Manage deployment screen.
However, the re-encryption is shown to be done successfully. The Manage admin server (maxinst) pod log displays:
The operator does not recover from this error and the operator attempts reconciling repeatedly.
Document Location
Worldwide
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Document Information
More support for:
IBM Maximo Application Suite
Component:
Maximo Application Suite->MAS Applications->Manage
Software version:
8.5.0
Document number:
6840593
Modified date:
22 November 2022
UID
ibm16840593
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