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"Invalid index. (Exception from HRESULT: 0x8002000B (DISP_E_BADINDEX))" when trying to open Data Entry form, caused by incompatible Excel plugin

Troubleshooting


Problem

User clicks "Company - Data Entry - Reported Values". An error appears. A similar error occurs when trying to click the green 'X' (Controller link button) or when trying to run a report.

Symptom

Screen message:

Standard Error:
Source: Microsoft.Office.Interop.Excel
Description: Invalid index. (Exception from HRESULT: 0x8002000B (DISP_E_BADINDEX))
at Microsoft.Office.Interop.Excel.Workbooks.get__Default(Object Index)
at Cognos.Controller.Forms.Common.fFrmFrangoFunc.InitExcelLink(Object&
xlApp, String sText)

Screen message when click on green 'X' button:



Additional Screen Error (when running reports - before selecting Preview or Send to Application):
CCR has stopped working.

Event viewer:
Fault bucket 8488943, type 30
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: ccr.exe
P2: 10.2.5110.85
P3: 557ad6ed
P4: ControllerFrmCommon
P5: 10.2.5110.85
P6: 557ad74f
P7: 869
P8: 365
P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21963875

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