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"Invalid Class String" and "The system cannot find the file specified" messages displayed in IBM Telelogic Rhapsody Gateway

Troubleshooting


Problem

Cannot connect to the Doors Database from the Gateway browser.

Symptom

When clicking on an existing link to a Doors document, a dialog displays a message "Invalid Class String". Also, when you attempt to create a new connection to the Doors Database (having selected the Doors Requirements type in configuration mode), and you attempt to select the actual Doors document, you get a second error: "The system cannot find the file specified" followed by "Create Process".

[{"Product":{"code":"SSB2MU","label":"IBM Engineering Systems Design Rhapsody"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.4.0.1;7.4;7.3;7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
IBM Engineering Systems Design Rhapsody

Software version:
7.4.0.1, 7.4, 7.3, 7.2

Operating system(s):
Windows

Document number:
387801

Modified date:
27 May 2022

UID

swg21385547

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