Question & Answer
Question
Introduction to the Client Success Portal
Answer
The attached documentation can be updated and shared with new IBM Customers as an introduction to the Client Success Portal.
This document will demonstrate to IBM SaaS Customers:
- Ticket creation/updates allowing for viewing of ticket history for open/closed tickets
- Ability to attach documents for review by support
- Automated conversion of e-mails to support tickets
- Knowledge Base search for commonly asked questions
- Access to downloads and other documentation
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[{"Business Unit":{"code":"BU051","label":"N\/A"},"Product":{"code":"SUPPORT","label":"IBM Worldwide Support"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB33","label":"N\/A"}}]
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Document Information
Modified date:
02 November 2020
UID
ibm10774545