IBM Support

"Internet Explorer Script Error - Error '1' is null or not an object" when viewing any Standard Report in XLS format

Troubleshooting


Problem

User launches any standard report. For example, user clicks 'Maintain - Account Structure - Reports', then ticks 'codes', chooses an account, and then clicks 'preview'. The standard report (also known as 'system report') appears in HTML format. User clicks on the 'Select Format' drop down list, and changes to 'XLS'. An error message appears.

Symptom

Depending on the environment/configuration of your system, you may see any of the following messages:

Example #1

    Error
    A Runtime Error has occurred.
    Do you wish to Debug?

    Line: 2136
    Error: '1' is null or not an object
    [Yes] [No]

Example #2
    Internet Explorer Script Error
    An error has occurred in the script on this page
    Line: 2137
    Char: 10
    Error: '1' is null or not an object
    Code: 0
    URL: http://servername/cognos8/cgi-bin/cognos.cgi
    Do you want to continue running scripts on this page?
    [Yes] [No]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5","Edition":"Edition Independent","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
8.5

Operating system(s):
Windows

Document number:
136123

Modified date:
08 May 2025

UID

swg21432490

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