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Internet Explorer 10 module mshtml.dll causes Rational Application Developer to crash

Troubleshooting


Problem

Internet Explorer 10 module mshtml.dll causes the product to crash when dragging and dropping a JQuery widget in the design pane of the Rich Page Editor in IBM Rational Application Developer for WebSphere Software.

Symptom

When dragging and dropping a JQuery widget in the design pane of the Rich Page Editor in Rational Application Developer, you might see a pop-up dialog indicating that Java Platform SE binary has stopped working. Subsequent action that hit the same problem will cause the workbench to terminate.


The most common trigger occurs in web projects with JQuery (jquery-1.9.1.js, jquery.mobile-1.3.2.css and jquery.mobile-1.3.2.js) when dragging and dropping a JQuery widget e.g. "Text Input" as follow:

Image 1. A web project with JQuery about to drag and drop widget using the Rich Page Editor.



Then, the following Java application crash pop-up appears:

Image 2. Java pop up referring to an application crash



All "Problem Details" section:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: javaw.exe
  Application Version: 7.0.0.0
  Application Timestamp: 52c7039d
  Fault Module Name: mshtml.dll
  Fault Module Version: 10.0.9200.16897
  Fault Module Timestamp: 535f802c
  Exception Code: c0000005
  Exception Offset: 00000000000b75f8
  OS Version: 6.1.7601.2.1.0.256.4
  Locale ID: 1033
  Additional Information 1: 9ef5
  Additional Information 2: 9ef59b6c668c01a1b6d72eb956dad752
  Additional Information 3: ed65
  Additional Information 4: ed651624e1cbabe1de9a446d6690545d

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After first crash, subsequent actions that hits the same problem will cause the product to close without any pop-up about the application crash (sequential java core files will be added in the product installation path).

This error is not recorded in the product workspace log file (C:\myWorskpace\.metadaeta\.log). However, java core dumps will be available in the product installation directory, e.g.

core.20140513.191202.5840.0001.dmp
javacore.20140513.191202.5840.0002.txt
Snap.20140513.191202.5840.0003.trc

Here a sample of the *.dmp file:

Image 3. Snippet of core.20140513.191202.5840.0001.dmp

0SECTION       TITLE subcomponent dump routine
NULL           ===============================
1TICHARSET     1252
1TISIGINFO     Dump Event "gpf" (00002000) received
1TIDATETIME    Date:                 2014/05/13 at 19:12:09
1TIFILENAME    Javacore filename:    C:\myRADinstallationDir\s\javacore.20140513.191202.5840.0002.txt
1TIREQFLAGS    Request Flags: 0x81 (exclusive+preempt)
1TIPREPSTATE   Prep State: 0x100 (trace_disabled)
1TIPREPINFO    Exclusive VM access not taken: data may not be consistent across javacore sections
NULL           ------------------------------------------------------------------------
0SECTION       GPINFO subcomponent dump routine
NULL           ================================
2XHOSLEVEL     OS Level         : Windows 7 6.1 build 7601 Service Pack 1
2XHCPUS        Processors -
3XHCPUARCH       Architecture   : amd64
3XHNUMCPUS       How Many       : 2
3XHNUMASUP       NUMA is either not supported or has been disabled by user
NULL          
1XHEXCPCODE    Windows_ExceptionCode: C0000005
1XHEXCPCODE    J9Generic_Signal: 00000004
1XHEXCPCODE    ExceptionAddress: 000007FEE17A75F8
1XHEXCPCODE    ContextFlags: 0010001F
1XHEXCPCODE    Handler1: 000007FEF1FB37D0
1XHEXCPCODE    Handler2: 000007FEF6571600
NULL          
1XHEXCPMODULE  Module: C:\Windows\System32\mshtml.dll
1XHEXCPMODULE  Module_base_address: 000007FEE16F0000
1XHEXCPMODULE  Offset_in_DLL: 00000000000B75F8
...
...

[{"Product":{"code":"SSRTLW","label":"Rational Application Developer for WebSphere Software"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Web Development","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.5.5;7.5.5.1;7.5.5.2;7.5.5.3;7.5.5.4;7.5.5.5;8.0;8.0.1;8.0.2;8.0.3;8.0.4;8.0.4.1;8.0.4.2;8.0.4.3;8.5;8.5.1;8.5.5;9.0;9.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSJVRK","label":"Rational Application Developer Standard Edition for WebSphere Software"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Web Development","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.0.4.3","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21673044