"Internal Server Error ... URL: <servername>:9080/fcm.web/api/formdataentry/ ... STATUS: 500 ... Request failed: null" when trying to save change inside data entry form, using Controller Web

Troubleshooting

Problem

User launches Controller Web. User opens project, opens an entity, then opens a data entry form. User makes a small change, and clicks 'Save'.

An error appears.

Symptom

Screen:

image-20181221095032-1

Internal Server Error

URL: <servername>:9080/fcm.web/api/formdataentry/

STATUS: 500

Log entry: server=<servername>

NDC=<username>@<databasename>, Time=xxxxx

For more details...

Java log file:

2018-11-06 14:55:13 | <username>@1_controller_usd_pres | INFO | [com.ibm.cognos.fcm.web.ui.secure.DataEntryCompanyController] /fcm.web/api/formdataentry/BDUWG10000: 0 ms
2018-11-06 14:55:15 | <username>@1_controller_usd_pres | ERROR | [com.ibm.cognos.fcm.web.ui.core.GlobalDefaultExceptionHandler] Request failed: null (server: <servername>, uri: /fcm.web/api/formdataentry/, user: <username>, session id: C84UGEFbgS8jwGe5gVvNfWT, parameters: {"company":["<companyname>"],"actuality":["AC"],"year":["2018"],"form":["<formname>"],"period":["10"],"submission":["1"]})
java.lang.NullPointerException
   at com.ibm.cognos.fcm.web.service.internal.realtime.EventCentral.collectPeriodTimestamps(EventCentral.java:641)
   at com.ibm.cognos.fcm.web.service.internal.realtime.EventCentral.validateStatus(EventCentral.java:618)
   at com.ibm.cognos.fcm.web.service.internal.realtime.EventCentral.loadReconcileEngines(EventCentral.java:587)
   at com.ibm.cognos.fcm.web.service.internal.DataEntryServiceImpl.saveDataEntryForm(DataEntryServiceImpl.java:247)

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.3.0

Operating system(s):
Windows

Document number:
741203

Modified date:
09 May 2025

UID

ibm10741203

IBM Support

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