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"Internal error" when using Java function, caused by using invalid provider (e.g. SQLNCLI11)

Troubleshooting


Problem

User launches a JAVA-based function (e.g. "Group - Command Center"). An error appears.

Symptom

Group - Command Center:

Internal error:

Details:

    com.ibm.cognos.ccr.integration.IntegrationFacadeException: org.eclipse.core.runtime.adaptor.EclipseStarter failed!
    at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:170)
    at java.lang.Thread.run(Thread.java:781)
    Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!
    at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(IntegrationApplication.java:101)
    at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)
    at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:168)
    ... 1 more
    Caused by: com.ibm.cognos.ccr.common.NoSuchModelException: Unable to find instance of model of type: configproperty[ConfigPropertyModel]
    at com.ibm.cognos.ccr.common.DefaultModelContext.throwNewNoSuchModelException(DefaultModelContext.java:417)
    at com.ibm.cognos.ccr.common.DefaultModelContext.getModelByIdentifier(DefaultModelContext.java:382)
    at com.ibm.cognos.ccr.common.DefaultModelContext.getModel(DefaultModelContext.java:257)
    at com.ibm.cognos.ccr.common.util.LocalizationUtils.getPresentationLocale(LocalizationUtils.java:222)
    at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(IntegrationApplication.java:91)
    ... 6 more
    Caused by: com.ibm.cognos.ccr.common.WebServiceConnectionException: exceptionId=ERR.ANY.WEBSERVICECONNECTIONEXCEPTION.SERVICE_FAILED, argument(s)=[url=http://vstocs-102beta/ibmcognos/controllerserver/CCRWS.asmx, passport=MTsxMDE6OWIzNTA2NTctN2E0NC0zMjBjLTRlMjUtNTgxNTQ3NmVhNGY4OjM2Mzk4MzQ3MTA7MDszOzA7, request=executeTask(com.ibm.cognos.ccr.common.ws.ServerTask: beanID=inConfigpropertyModelDAO, methodName=getLatestSequenceNumber, args.length=0, args=[])].....

After clicking on OK, the Java loading window will close, trying to launch any Java function again will not work and will not generate any error on the client.

However on each attempt to launch java functions, an error will be provide in the application server java log, in C:\Program Files\ibm\cognos\ccr_64\log\ccr.log.
    10:50:28,001 ERROR [cognos.ccr.common.DbConfiguration] Invalid provider string: SQLNCLI11
    10:50:28,001 ERROR [cognos.ccr.integration.ServerIntegrationFacade] Failed when invoking method,
    java.lang.Exception: Invalid provider string: SQLNCLI11
    at com.ibm.cognos.ccr.common.DbConfiguration.mapProviderToDBType(DbConfiguration.java:289)
    at com.ibm.cognos.ccr.integration.ServerIntegrationFacadeUtil.createDBConfiguration(ServerIntegrationFacadeUtil.java:43)
    at com.ibm.cognos.ccr.integration.ServerIntegrationFacade.execute(ServerIntegrationFacade.java:228)
    at com.ibm.cognos.ccr.integration.ServerIntegrationFacade.executeTaskWithoutExceptionHandling(ServerIntegrationFacade.java:130)
    at com.ibm.cognos.ccr.integration.ServerIntegrationFacade.executeTask(ServerIntegrationFacade.java:113)
    10:50:28,235 INFO [cognos.ccr.integration.ServerIntegrationFacade] Finished inConfigpropertyModelDAO.getLatestSequenceNumber (41 bytes): 406 ms, memory usage [kb]: max=524 288 | total=4 352 | free=1 032 | total free=520 968
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.0

Operating system(s):
Windows

Document number:
509223

Modified date:
08 May 2025

UID

swg21672387

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