Troubleshooting
Problem
User launches Controller classic client. User clicks "Group - Command Center". This works OK (no error).
Customer then reconfigured the Microsoft IIS website, in order to enable Single Sign On (SSO)
- Afterwards, the user re-tries the same task
- An error appears.
Symptom
Internal Error
Error details:
com.ibm.cognos.ccr.integration.IntegrationFacadeException: org.eclipse.core.runtime.adaptor.EclipseStarter failed!
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:169)
at java.lang.Thread.run(Thread.java:812)
Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(Unknown Source)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:167)
... 1 more
Caused by: com.sun.xml.internal.ws.client.ClientTransportException: The server sent HTTP status code 401: Unauthorized
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.checkStatusCode(HttpTransportPipe.java:322)
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.createResponsePacket(HttpTransportPipe.java:271)
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.process(HttpTransportPipe.java:229)
<.........>
at com.ibm.cognos.ccr.common.DefaultModelContext.getModelByIdentifier(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.getModel(Unknown Source)
at com.ibm.cognos.ccr.common.util.LocalizationUtils.getPresentationLocale(Unknown Source)
... 7 more
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:169)
at java.lang.Thread.run(Thread.java:812)
Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(Unknown Source)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:167)
... 1 more
Caused by: com.sun.xml.internal.ws.client.ClientTransportException: The server sent HTTP status code 401: Unauthorized
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.checkStatusCode(HttpTransportPipe.java:322)
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.createResponsePacket(HttpTransportPipe.java:271)
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.process(HttpTransportPipe.java:229)
<.........>
at com.ibm.cognos.ccr.common.DefaultModelContext.getModelByIdentifier(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.getModel(Unknown Source)
at com.ibm.cognos.ccr.common.util.LocalizationUtils.getPresentationLocale(Unknown Source)
... 7 more
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.4.1
Operating system(s):
Windows
Document number:
959431
Modified date:
09 May 2025
UID
ibm10959431
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