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"Internal error ... manager\.fileTableLock (Access is denied.)" when using Java-based functionality

Troubleshooting


Problem

User launches any java-based functionality (for example "Group - Command Center"). User receives error message.

Symptom

Error
Internal error:
[Details...] [OK]

After clicking "Details":
java.lang.RuntimeException: C:\Program Files\IBM\IBM Cognos Controller\Integration\configuration\org.eclipse.osgi\.manager\.fileTableLock (Access is denied.)
                at org.eclipse.osgi.framework.internal.core.Framework.initialize(Framework.java:192)
                at org.eclipse.osgi.framework.internal.core.Framework.<init>(Framework.java:162)
                at org.eclipse.core.runtime.adaptor.EclipseStarter.startup(EclipseStarter.java:261)
                at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter.startEclipseAndServiceTracker(IntegrationServiceAdapter.java:204)
                at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter.run(IntegrationServiceAdapter.java:117)
                at java.lang.Thread.run(Thread.java:736)
Caused by: java.io.FileNotFoundException: C:\Program Files\IBM\IBM Cognos Controller\Integration\configuration\org.eclipse.osgi\.manager\.fileTableLock (Access is denied.)
                at java.io.RandomAccessFile.<init>(RandomAccessFile.java:229)
                at org.eclipse.core.runtime.internal.adaptor.Locker_JavaNio.lock(Locker_JavaNio.java:33)
                at org.eclipse.osgi.storagemanager.StorageManager.lock(StorageManager.java:389)
                at org.eclipse.osgi.storagemanager.StorageManager.open(StorageManager.java:702)
                at org.eclipse.osgi.internal.baseadaptor.BaseStorage.initFileManager(BaseStorage.java:220)
                at org.eclipse.osgi.internal.baseadaptor.BaseStorage.initialize(BaseStorage.java:154)
                at org.eclipse.osgi.baseadaptor.BaseAdaptor.initializeStorage(BaseAdaptor.java:123)
                at org.eclipse.osgi.framework.internal.core.Framework.initialize(Framework.java:190)
                ... 5 more

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21599845

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