Troubleshooting
Problem
User clicks 'Maintain - Jobs - Define'. An error occurs.
Error also occurs when clicking on other JAVA-based functions.
Problem only affects one user. All other users OK.
Symptom
Example #1 - Maintain - Jobs - Define:
Loading user interface
Internal error
Details
... failed to invoke method
Example #2
java.lang.UnsatisfiedLinkError: org/eclipse/swt/internal/C.PTR_sizeof()I
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm10879095