Troubleshooting
Problem
Intermittently users are unable to log in to Cognos. When attempting to log in, after submitting credentials, the portal shows a spinning blue wheel that lasts for 5 minutes before erroring out with "Invalid login response".
Symptom
UI Symptoms:
Spinning circle after submitting credentials
HTTP network traffic symptoms:
https://cognos/ibmcognos/bi/v1/login - HTTP 500 internal server error
It will time out after waiting 5minutes for the request.
Cognos Logs:
[p2pd_messages.log]
SRVE0293E: [Servlet Error]-[org.apache.cxf.interceptor.Fault: Read timed out]: org.apache.cxf.interceptor.Fault: Read timed out Caused by: java.net.SocketTimeoutException: Read timed out at com.ibm.bi.userprofile.resources.LogonBaseResource.queryCM(LogonBaseResource.java:137) at com.ibm.bi.userprofile.resources.LogonResource.queryCMAndCreateLogonResponse(LogonResource.java:183) at com.ibm.bi.userprofile.resources.LogonResource.login(LogonResource.java:337)[cognosserver.log]
Request http://www.ibm.com/xmlns/prod/cognos/sacamsrvc-auth/202008/ Failure <messages><message><messageString>The client did something wrong.</messageString></message></messages> Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6OAAS","label":"Security-\u003EAuthentication\/SSO"}],"ARM Case Number":"TS011166001","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.2.1"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
06 May 2025
UID
ibm16848741