Troubleshooting
Problem
Inside the main Controller client (CCR.EXE), user clicks 'Report - Run'. User chooses a report, and selects the parameters, and clicks 'run'. - Sometimes the report works OK (completes as expected). - Other times, the report hangs at some point. The percentage of completion (of the report) is shown in the lower-right corner of Excel.
Symptom
Customer using the 'Report Generator' interface to run reports.
- In other words, they are launching the reports from a screen similar to:
During the running of the report, the Excel report shows a percentage of how much is completed:
- Calculating: (4 Processor(s)): 84%
Intermittently the report hangs part-way (for example 84%) during the report creation (does not finish or get to 100%.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21967752