Troubleshooting
Problem
User launches Controller Web. User opens a project.
- This works OK (no error).
However, if the same user goes back to main Controller Web page, and clicks on another (different) project then they (most of the time) they get an error.
Problem only affects users who connect to Controller Web website via a Network Load Balancer appliance.
- If the same user connects directly to the Controller Web website (for example http://<my_servername>:9080/) then everything works OK.
Symptom
Screen:
Internal Server Error
URL: https://<NLB_appliance_name>/fcm.web/api/consolidation.actuality/basic STATUS: 500
Unexpected exception.
Log entry: server=...
Show Details:
Failed URL: /fcm.web/api/consolidation/actuality/basic
Exception: Unexpected exception
Log file (com.ibm.cognos.fcm.log):
When you look at the log file, there is the following entry at that EXACT time:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
2020-01-20 15:37:46 | ADM@databasename | INFO | [com.ibm.cognos.fcm.web.ui.secure.WorkspaceController] /fcm.web/api/forms/: 15 ms
2020-01-20 15:37:47 | ADM@databasename | INFO | [com.ibm.cognos.fcm.web.ui.secure.BasicSpaController] /fcm.web/api/companies/: 31 ms
2020-01-20 15:37:47 | ADM@databasename | INFO | [com.ibm.cognos.fcm.web.ui.secure.WorkspaceController] /fcm.web/api/commonworkspace/entities: 15 ms
2020-01-20 15:37:48 | ADM@databasename | ERROR | [com.ibm.cognos.fcm.web.ui.core.BasicExceptionHandler] Request failed: Unexpected exception. (server: <NLB_appliance_name>, uri: /fcm.web/api/consolidation/actuality/basic, user: ADM, session id: nKKIFFAbprQgCdhXBzGzKet, parameters: {})
com.ibm.cognos.fcm.wmc.base.exceptions.UnexpectedInternalException: Unexpected exception.
at com.ibm.cognos.fcm.wmc.web.consolidation.ConsolidationEngineImpl.getActualities(ConsolidationEngineImpl.java:123)
at sun.reflect.GeneratedMethodAccessor280.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy44.getActualities(Unknown Source)
<...........>
Caused by: com.sun.xml.internal.ws.client.ClientTransportException: The server sent HTTP status code 403: Forbidden
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.checkStatusCode(HttpTransportPipe.java:322)
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.createResponsePacket(HttpTransportPipe.java:271)
<...........>
at com.ibm.cognos.fcm.wmc.web.consolidation.ConsolidationEngineImpl.getActualities(ConsolidationEngineImpl.java:121)
... 104 more
2020-01-20 15:37:48 | ADM@databasename | INFO | [com.ibm.cognos.fcm.wmc.ccrws.DefaultCcrClient] [CCR-WS] [session id: E098BB9D8C2940A8889CBF719553041C] Called CCR endpoint: repositoryEndpoint [FormStatusEndpoint] [GetCompanyFormStatusSet]: 79 ms
2020-01-20 15:37:48 | ADM@databasename | INFO | [com.ibm.cognos.fcm.web.ui.secure.FormController] /fcm.web/api/form/status: 94 ms
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller Web","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm11274806